1. Who these terms cover
These terms apply when you visit our website, request access, create an account, evaluate Accrella, or use any Accrella product or service. By using Accrella, you agree to these terms on behalf of yourself and, if applicable, the organization you represent.
Accrella is intended for business, investment, fund, legal, servicing, and operations users. You must be able to form a binding contract and use Accrella only for lawful business purposes.
2. What Accrella provides
Accrella provides tax-lien discovery, underwriting, compliance, evidence, servicing, reporting, and workflow tools. Some outputs may include public-record data, county-source data, user-provided information, third-party information, and AI-assisted drafting or analysis.
We work to keep Accrella reliable, well-documented, and useful. We may improve, add, or remove features over time, but we will avoid changes that materially reduce paid functionality without reasonable notice or a practical transition path.
3. Accounts and access
- Keep login credentials secure and tell us promptly if you suspect unauthorized access.
- Provide accurate account, billing, and organization information.
- Use reasonable internal controls before relying on Accrella outputs for financial, legal, compliance, or investor-facing decisions.
- Do not share seats, tokens, exports, or credentials outside your authorized organization unless your agreement allows it.
4. Our customer-friendly commitments
- Your content remains yours. We do not claim ownership of data, documents, notes, uploads, bid sheets, evidence, or other material you provide.
- You can request a reasonable export of your customer content during an active subscription and for a reasonable period after cancellation.
- We will not train general-purpose AI models on your private customer content unless you give explicit written permission.
- We will give reasonable notice before material pricing, security, or service changes that affect active paid customers.
- When an issue can be cured, we will usually give a practical cure period before suspension or termination, unless urgent security, legal, payment, or abuse concerns require faster action.
5. Acceptable use
Please use Accrella responsibly. Do not break the law, violate others rights, attempt to bypass security controls, overload the service, reverse engineer non-public code, scrape Accrella in a way that harms availability, or use Accrella to create competing services from our non-public product, source mappings, models, or workflows.
You are responsible for confirming that your use of county data, owner data, notices, communications, exports, and investment materials complies with the laws and obligations that apply to you.
6. Data, AI assistance, and review
Accrella may help summarize records, draft workpapers, score risk, identify anomalies, and organize workflows. AI-assisted outputs can be incomplete or wrong, especially when source records are stale, conflicting, missing, or ambiguous.
You are responsible for reviewing outputs before taking legal, investment, bidding, servicing, foreclosure, notice, or investor-reporting action. Accrella is a decision-support tool, not a substitute for qualified professional judgment.
7. Fees, trials, and cancellation
- Paid plans, pilots, and implementation services are governed by the order form, statement of work, or written agreement you sign with us.
- Unless your order says otherwise, subscriptions renew for the stated term and can be cancelled before renewal.
- We try to keep billing simple: no surprise platform fees, and any usage-based fees should be described before they apply.
- If you cancel, we will provide a reasonable offboarding path for customer content and will not create artificial lock-in.
8. Investment, securities, tax, and legal disclaimers
Accrella does not provide investment, legal, tax, accounting, valuation, brokerage, municipal-advisory, or fiduciary advice. Accrella does not guarantee lien performance, redemption, title quality, priority, collectability, auction availability, compliance outcomes, or investor returns.
Nothing on the website or in the service is an offer to sell securities or a solicitation of an offer to buy securities. Investment opportunities, where available, may be limited to accredited investors or other eligible participants under applicable law.
9. Third-party services and source data
Accrella may connect to county portals, public records, cloud providers, identity providers, payment processors, map providers, AI providers, and other third-party services. Third-party services are governed by their own terms.
Public records and county data can change, disappear, be delayed, contain errors, or require local registration. You should verify time-sensitive or material facts against the authoritative source before acting.
10. Confidentiality and feedback
Each side may receive non-public information from the other. Both sides agree to use reasonable care to protect confidential information and to use it only for the relationship unless disclosure is legally required.
If you give us product ideas, bug reports, suggestions, or other feedback, we may use it to improve Accrella without owing compensation, while respecting your confidential information and customer content.
11. Suspension and termination
We may suspend access if needed to address security risk, unlawful activity, non-payment, misuse, or a material breach. We will try to limit suspension to the affected account, feature, or user when that is practical.
Either side may terminate as allowed by the applicable order or these terms. Sections that naturally should survive, including payment obligations, confidentiality, ownership, disclaimers, liability limits, and dispute terms, will survive.
12. Warranties and liability
Except for commitments we expressly make in a signed agreement, Accrella is provided as is and as available. We disclaim implied warranties to the extent allowed by law.
To the extent allowed by law, neither side will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Accrella liability is capped at the greater of fees paid for the service in the 12 months before the claim or $1,000, except where a higher cap is required by a signed agreement or applicable law.
13. Changes and contact
We may update these terms as Accrella evolves. If a change materially affects active customers, we will provide reasonable notice. Continued use after an update means the updated terms apply.
Questions about these terms can be sent to legal@accrella.com.