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Privacy Policy

A privacy policy built around restraint

This Privacy Policy explains what information Accrella collects, how we use it, and the choices you have. Our default posture is simple: collect what we need, protect it carefully, do not sell it, and make it practical for customers to export or delete it.

Last updated: May 26, 2026

1. Scope

This policy applies to the Accrella website, account portals, product experiences, customer support, research workflows, and related communications. Some enterprise agreements may include additional privacy, security, or data-processing terms.

2. Information we collect

  • Account and contact information, such as name, work email, organization, role, phone number, and authentication details.
  • Business and billing information, such as subscription status, invoices, payment metadata, procurement records, and customer communications.
  • Customer content, such as uploads, notes, bid sheets, evidence files, workpapers, owner or parcel records, source URLs, compliance records, and workflow activity.
  • Usage and device information, such as pages viewed, product events, browser type, IP address, approximate location, identifiers, logs, and diagnostic data.
  • Information from third-party or public sources, such as county records, auction files, public websites, identity providers, support tools, and integrations you authorize.

3. How we use information

  • Provide, secure, troubleshoot, personalize, and improve Accrella.
  • Create accounts, authenticate users, manage permissions, and provide customer support.
  • Process requests, trials, subscriptions, invoices, implementation services, and notices.
  • Operate discovery, underwriting, evidence, compliance, servicing, reporting, and audit workflows.
  • Detect fraud, misuse, security incidents, data-quality issues, and service reliability problems.
  • Comply with legal obligations and enforce our agreements.

4. How we share information

We share information only when it is useful for providing Accrella, requested by you, required by law, or needed to protect rights, safety, and security.

  • Service providers that host, secure, monitor, analyze, support, or help operate Accrella.
  • Integrations, county portals, public-record sources, or workflow recipients that you direct us to use.
  • Professional advisors, auditors, insurers, and legal or compliance reviewers under appropriate duties of confidentiality.
  • Authorities or other parties when required by law, legal process, or urgent security needs.
  • A successor organization if Accrella is involved in a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

5. No sale, no cross-context ad sharing, no surprise AI training

  • We do not sell personal information.
  • We do not share personal information for cross-context behavioral advertising.
  • We do not train general-purpose AI models on private customer content without explicit written permission.
  • We do not use sensitive customer content for advertising profiles.

6. Cookies and analytics

We may use necessary cookies, local storage, logs, and similar technologies for authentication, security, preferences, diagnostics, and product analytics. If we add optional marketing cookies, we will provide controls where required by law.

7. Data retention

We keep information only as long as needed for the purposes described in this policy, including providing Accrella, preserving audit trails, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining backups.

Customers can request export or deletion of customer content, subject to legal, security, backup, and audit-retention limits. When deletion is not immediately possible, we will limit use and remove the information according to our retention process.

8. Your choices and rights

Depending on where you live or operate, you may have rights to access, correct, delete, export, or restrict certain personal information, and to appeal or object to certain processing. We will not discriminate against you for exercising privacy rights.

  • Update account information in the product or by contacting us.
  • Request access, correction, deletion, or export by emailing privacy@accrella.com.
  • Opt out of non-essential marketing emails using the unsubscribe link or by contacting us.
  • Ask us to limit processing of sensitive customer content when a workflow allows it.

9. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, logging, encryption where appropriate, vendor review, and least-privilege practices. No service can guarantee perfect security, but we take protection seriously and investigate suspected incidents promptly.

10. Children

Accrella is a business service and is not directed to children under 13. We do not knowingly collect personal information from children.

11. International use

Accrella is operated primarily from the United States. If you use Accrella from another location, information may be processed in the United States or other jurisdictions where our providers operate, subject to applicable safeguards.

12. Changes and contact

We may update this policy as our services, laws, or privacy practices change. If changes are material, we will provide reasonable notice.

Questions or privacy requests can be sent to privacy@accrella.com.